Shipping Policy
At Misti Leaf, we understand that terrariums are living ecosystems and require thoughtful handling and careful transportation. Our shipping process is designed to ensure that every product reaches you in healthy condition while maintaining transparency and reliability across India.
1. Individual Product Packaging
Each Misti Leaf product is packed and shipped individually, irrespective of the number of items placed in a single order.
- Every terrarium is prepared, secured, and sealed as a standalone package
- This approach minimizes transit stress and damage to live plants
- Individual packaging ensures better airflow, protection, and stability during transport
This method allows us to maintain consistent quality standards for every product we ship.
2. Shipping Methods & Logistics
We ship orders across India using the best available courier and logistics facilities based on destination, delivery time, and handling suitability.
Depending on location and accessibility, shipments may be transported via:
- Road transport
- Rail transport
- Courier partner networks
- Other optimized logistics routes
The selection of transport mode is made internally to ensure plant safety, delivery efficiency, and regional feasibility.
3. Dispatch Timeline
- Orders are typically dispatched within 2–5 business days after order confirmation
- Dispatch timelines may vary depending on:
- Product type
- Weather conditions
- Destination location
- Operational constraints related to live plants
Once dispatched, you will receive shipment details (where applicable) for tracking purposes.
4. Delivery Timeframe
Estimated delivery timelines may range between 3–10 business days after dispatch, depending on:
- Distance from our fulfillment location
- Courier partner efficiency
- Local transit conditions
Please note that delivery times may extend during peak seasons, regional disruptions, or extreme weather conditions.
5. Live Plant Shipping Disclaimer
As Misti Leaf deals with live terrarium plants, slight variations may occur due to natural factors such as:
- Temperature changes during transit
- Minor cosmetic changes in foliage
- Natural acclimatization after delivery
These do not indicate damage or defect and are part of the normal adjustment process for live plants.
6. Shipping Charges
- Shipping charges, if applicable, are calculated and displayed at checkout
- Charges may vary depending on:
- Delivery location
- Product size and weight
- Courier service availability
7. Delivery Responsibility
Customers are requested to:
- Ensure correct and complete delivery address details
- Be available to receive the package at the time of delivery
- Open the package promptly upon arrival and follow care instructions
Delays caused due to incorrect address information or unavailability may impact plant health, for which Misti Leaf cannot be held responsible.
8. Damaged or Delayed Shipments
In the rare event of a damaged or delayed delivery:
- Please contact us within 24 hours of receiving the package
- Share clear photos and order details for quick assistance
- Our team will assess the issue and provide the best possible resolution
9. Our Commitment
At Misti Leaf, shipping is not just a logistics process—it is an extension of our care philosophy. Every terrarium is handled with responsibility, expertise, and respect for nature, ensuring it arrives ready to grow in your space.
